Frequently Asked Questions

Answers to our most commonly asked questions.

What Postage Methods Are Available?

Standard UK Delivery £2.99

 

International Delivery (Europe Only) – £3.95
Next Working Day Delivery – £5.95

How Long Will It Take To Receive My Order?

Standard UK Delivery
We aim to have all orders delivered within 2-4 working days of each order being made. All items will be sent recorded.
Next Working Day Delivery
Orders placed before 3pm on a Monday to Thursday will be delivered the next day.
Orders that are placed after 3pm on Thursday and before 3pm on a Friday will be delivered Monday.

While we always ensure that we post your orders promptly after purchase we cannot be held liable for postal service delays.

Please note in order for you to receive your items in time for Christmas please order by the 16th December for UK delivery and 14th December for International Delivery.

Who Should I Contact If I Have Any Questions?

All enquiries should be directed to hello@treatsontrend.com

Do You Ship Internationally?

We do provide International Delivery to Europe for £3.95 however if your country is not within Europe we ask that you contact our customer service team on hello@treatsontrend.com of which will be more than happy to assist you.

Can I Return My Order

An unwanted product can be returned within 14 days of delivery as long as it’s still in original, unopened packaging.

You cannot return unwanted items after 14 days of purchase, nor can you return items that have been used.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

An item found to have a fault or not arrived will need to be reported within 28 working days.

In addition intimate items such as lingerie cannot be returned due to hygiene reasons.

Personalised items can only be returned if faulty.

We ask that you contact our customer service team as soon as possible if you find any issue with your order.

Returns address:

 

Treats on Trend

4 Wash Lane

 

Bury

BL9 6AS

Have we still not answered your question?